Terms & Condtions
This Agreement shall commence on the date the products (more fully set out in the Schedule) (“Product(s)”) are delivered to the Customer and remain in full force and effect until the fixed period [equivalent to the tenure of the contract that is agreed by the Customer while booking the Product(s)] expires and the Products is returned to Servizebox, unless terminated earlier or extended pursuant to the flexi tenure policy.
The invoice shall be raised by Servicebox on the1st day of every month and the due date for payment shall be the 10th day of the month (“Due Date”). Customer shall pay the rental charge as per the invoice raised and mailed to the Customer’s registered e-mail address. Payment made beyond the Due Date shall incur a late fee. Late fees shall be levied on the rental due amount only. The late feeof 10% shall be applied on the 11th day of the monthon the pending amount. In case the Products are delivered anytime during the month, the first month shall be calculated on a pro-rata basis from the date of delivery until the last day of the first month.In case of order expiry or termination or early cancellation, the last month rental shall be calculated on a pro-rata basis until the date of pickup of the Product from Customer.
The Customer shall make all payments to Servicebox only. Servicebox shall not be liable for any payment made to any broker/third party by the Customer. Servicebox reserves the right to share information with credit rating agencies pursuant to Clause 15 of this Agreement. The Customer hereby agrees that non-payment of rental dues, late fees, asset value leased and any other non-payment, may affect the credit rating of the Customer and Servicebox shall not be liable for any claim from the Customer for sharing such information with credit rating agencies. In the event, the Customer does not make payments to RentoMojo or does not return the Products and is not traceable, in addition to any other right of Servicebox, the Customer agrees that Servicebox shall have the right to reach out to the Customer’s relatives, friends, employer, offices and shall inform them about the Customer’s default. The Customer hereby agrees that,Servicebox shall not be liable for any inconvenience or loss caused to the Customer for such action by Servicebox.
In addition to the monthly rental, the Customer shall pay a refundable security deposit (“Security Deposit”). The Security Deposit shall not carry any interest for the entire tenure. The Security Deposit shall be refunded to the Customer on the terminationand after taking delivery of all the Products from the possession of the Customer. Once the final quality check is performed on all the Products, and in case no damage is found, the Security Deposit shall be refunded within 15-21 working days to the Customer. Servicebox shall refund the Security Deposit to the account from which initial the Security Deposit was paid by the Customer, in case the Customer wishes to get the refund to any other account, the Customer shall provide the details of the account to Servicebox via e-mail from the registered e-mail address of the Customer and/or upload the account details on the dashboard available on the Servicebox website, prior to the pickup of the Products. The same account details shall be confirmed at the time of the reverse pick up of the Products.
In case any damage is found in any Product, Servicebox shall have the right to deduct the charges for the damages or monthly dues from the Security Deposit paid by the Customer and shall refund the remaining amount to the Customer. In case of default in the payment of monthly rentals (including late fee), Servicebox shall have the right to deduct such rental dues from the Security Deposit and may at its sole discretion refund or forfeit the remaining balance of the Security Deposit. The Security Deposit shall not include any monthly rental. The Customer cannot request for the monthly invoice dues to be adjusted from the Security Deposit
On receipt of the order and the Security Deposit, Servicebox shall confirm the order with the Customerby sending a confirmation to the registered e-mail address of the Customer. In the event,any product selected by the Customer is unavailable, Servicebox shall inform the same to the Customer. Servicebox reserves the right to replace any product selected by the Customer in the event of unavailability. The Customer shall be provided with an option to either accept or deny such substitution at the time of confirming the order. Mere payment of the Security Deposit shall not be considered as the valid contract. In the event, the Customer does not accept the substitute Product,Servicebox shall refund the Security Deposit paid by the Customer as per Clause 4 of this Agreement. The order raised by the Customer shall be processed subject to successful verification of the KYC and serviceability of the Customer location as per Servicebox Policy. In case the KYC verification is not successful, or the location is not serviceable by Servicebox, Servicebox reserves the right to reject the Customer’s orderany timeprior to delivery,at its sole discretion without assigning any reason even after successful KYC or serviceability of the location. In the event the order is rejected by RentoMojo, the Security Deposit paid by the Customer shall be refunded to the Customeras per Clause 4 of this Agreement. The Customer authorizes Servicebox to verify all the details provided by him/her and verify his/her credit score by evaluating their credit report with the help of any credit bureau and/or any other third party
